Services

Support

Working with our partner, we are able to offer you excellent support for your equipment, even if it is now unsupported by the manufacturer. Currently we cover predominantly Cisco equipment but we are able to cover other vendors within your estate, simply contact us and we will be more than happy to discuss your requirements with you.

Service Level Agreement Breakdown

8x5xNBD – 8 hours a day, 5 days a week, Next Business Day
8x5x4 – 8 hours a day, 5 days a week, 4 Hour Response
24x7xNBD – 24 hours a day, 7 days a week, Next Business Day
24x7x4 – 24 hours a day, 7 days a week, 4 Hour Response

(*please note that all higher SLA’s are region specific and we will need to check the location of the equipment to ensure we can respond in the time frame required).

Engineer

We are able to offer all of the above SLA’s with or without Engineer Onsite Support. We are aware that for Core equipment, the likelihood is that you will require a top level SLA and Engineer, and for Edge units possible a lesser SLA.

Fortunately with our offering you are able to mix and match different SLA’s for alternative products within your network thus ensuring you can manage your estate how you want to, at the right price.

Software Updates

We are proud to announce that we are now able to provide up-to-date Software Updates for the units covered within your estate. Although this usually applies to current equipment, due to the fact we work with both New and Used items on a daily basis, we have access to an excellent range of Software versions.

Please Contact us to discuss your current Support Agreement and how you reduce your annual spend with ComTech Network Support.

Installation

ComTech System Ltd has extensive experience in Data Cabling, Electrical and AV installation. We have our own teams of dedicated engineers, and have many reference sites across all sectors from schools to MOD and corporate available on request.

We are never beaten on price and this will enable you to achieve the best margin with the peace-of–mind that the work will be completed to the highest possible standard.

All Engineers are CRB and MOD security checked and therefore able to work in Schools, Colleges and Universities and government sites and we also have qualified Electrical Engineers on staff. All of our team are customer-focused and we are able to provide the following services on behalf of your business:

FOC Site Survey
Install of Fibre, Cat5 and Cat6 Data Cabling
Wireless Network Install / Access point placement
Cabinet Tidy
AV / Projector / Interactive Whiteboard / Display Screen Install
Door Entry Systems
Desktop Delivery and Office Moves
Out of Hours Work

Refurbished Process

ComTech System Ltd has a vast experience of the secondary Cisco market, and as such our refurbished products are the very best in the market place. We regularly collect used / over ordered / legacy equipment from our customers and ensure that the units are brought back to as close to their original standard as possible. This of course ensures you pay the very best price for the items you need, without substituting quality.

Please find a breakdown of our process below, for further information for the purchase of your own used items, please visit the sell area of our website.

Full Cleaning

As with any electrical device in use dust, dirt and everyday marks are apparent. Using high pressure cleaning devices we ensure that all dirt and residue is removed from each piece of equipment, bringing the standard back to as new as possible.

Testing

Within our designated Testing and Configuration department we rigorously test all of our used items both for hardware and software issues. If any units fail testing they are potentially returned to our suppliers and replaced. Of course, with our internal Testing and Configuration team, we are able to fix many of the issues ourselves.

Reboxing

We have worked hard to provide the very best packaging for our refurbished items, not only for safety in transit but also for ergonomics and ease of warehouse storage. We have a 0% return rate of units damaged in transit and by ensuring the very highest standards of packaging we are confident that this will continue in the future.

12 month warranty

As with our New Products, all refurbished products ship with a 12 month return to base warranty. Once you return the items to us, we will test and ship a replacement as quickly as possible. If you have set up a credit account with us on terms, then we can also look to advance replace the units for you.