Support

Working with our partner, we are able to offer you excellent support for your equipment, even if it is now unsupported by the manufacturer. Currently we cover predominantly Cisco equipment but we are able to cover other vendors within your estate, simply contact us and we will be more than happy to discuss your requirements with you.

Service Level Agreement Breakdown

8x5xNBD – 8 hours a day, 5 days a week, Next Business Day
8x5x4 – 8 hours a day, 5 days a week, 4 Hour Response
24x7xNBD – 24 hours a day, 7 days a week, Next Business Day
24x7x4 – 24 hours a day, 7 days a week, 4 Hour Response

(*please note that all higher SLA’s are region specific and we will need to check the location of the equipment to ensure we can respond in the time frame required).

Engineer

We are able to offer all of the above SLA’s with or without Engineer Onsite Support. We are aware that for Core equipment, the likelihood is that you will require a top level SLA and Engineer, and for Edge units possible a lesser SLA.

Fortunately with our offering you are able to mix and match different SLA’s for alternative products within your network thus ensuring you can manage your estate how you want to, at the right price.

Software Updates

We are proud to announce that we are now able to provide up-to-date Software Updates for the units covered within your estate. Although this usually applies to current equipment, due to the fact we work with both New and Used items on a daily basis, we have access to an excellent range of Software versions.

Please Contact us to discuss your current Support Agreement and how you reduce your annual spend with ComTech Network Support.